Refund Policy

⚠️ Important Notice

This is a digital software product that provides a 1-year free version for you to fully evaluate.

Since you have had ample opportunity to experience the product before purchase, digital products are non-refundable once purchased and activated.

This policy is in line with industry standards for digital software products and is clearly stated before purchase.

1. Refund Policy

Digital products are non-refundable once purchased and activated.

This product is a digital software product, following industry standards:

• Software products typically do not support refunds (e.g., Adobe, Microsoft Office)
• AI tools typically do not support refunds (e.g., ChatGPT Plus, Jasper AI)
• Digital products are easily abused (requesting refunds after use)

Therefore, we adopt a strict no-refund policy and clearly state it before purchase.

2. EU Consumer Rights Notice

Under Article 16(m) of EU Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal for digital content may be lawfully waived when:

• The consumer explicitly requests immediate delivery of digital content before the withdrawal period expires; and
• The consumer explicitly acknowledges that they thereby lose their right of withdrawal.

Our payment process requires EU users to confirm this consent via a dedicated checkbox. Once purchased with this confirmation completed, the no-refund policy applies equally to EU consumers.

If you did not complete this confirmation during checkout, or have questions about the process, please contact support@seocraftstudio.com within 14 days of purchase, and we will process your request in accordance with applicable EU law.

Your statutory rights as an EU consumer cannot be waived by contract terms. This policy is applied in full compliance with EU consumer protection law.

3. Exceptions

Special consideration may be given only in the following exceptional circumstances:

2.1 Technical Failures

• Technical issues that completely prevent you from using paid features
• Requires technical support records
• Issue must occur within 7 days of purchase and is not resolved within 72 hours
• Refund request must be submitted within 7 days of purchase, late requests will not be accepted
• Subject to our review and decision

Important Notice: Technical failure refund requests must be submitted within 7 days of purchase, and the failure must occur within 7 days of purchase.

2.2 System Incompatibility

• System incompatibility prevents you from using paid features
• Not disclosed before purchase
• Affects core paid features
• Subject to our review and decision

Note: Special cases require sufficient evidence and are subject to our review and decision. Approval is not guaranteed.

3. Free Version Trial

We provide a 1-year free version for you to fully evaluate the product:

3.1 Free Version Features

• ✅ Basic SEO analysis features
• ✅ Keyword management (20 keywords)
• ✅ Website management (1 website)
• ✅ Basic reports (3/month)
• ✅ Page analysis (10 pages/analysis)

3.2 Why We Offer Free Version

• Let you fully understand basic product features before purchase
• Reduce risks of "features not meeting expectations" and "impulse purchases"
• Ensure you understand the differences between free and paid versions (AI, plugins, marketing management, etc.)

3.3 Purchase Recommendation

• We strongly recommend using the free version extensively before purchase
• Confirm the product meets your needs before purchasing
• Purchasing a paid version means you have understood and need AI, plugins, and other advanced features

4. Purchase Confirmation

Before completing payment, please confirm:

• ✅ You have fully experienced the free version and understand basic features
• ✅ You understand the differences between free and paid versions (AI, plugins, marketing management, etc.)
• ✅ You have read and agree to this refund policy
• ✅ You understand that digital software products typically do not support refunds
• ✅ You confirm you need advanced features in the paid version

💡 Tip: If you have any questions about the product, please contact our support team before purchasing. We're happy to help.

5. Non-Refundable Situations

The following situations are non-refundable:

• ❌ Paid version has been activated and any features have been used
• ❌ AI features have been used (local AI models, online AI API)
• ❌ Plugin system has been used
• ❌ Marketing management features have been used
• ❌ Issues caused by improper user operation
• ❌ You have already experienced basic features in the free version - refund requests based on "features not meeting expectations" will not be accepted
• ❌ Refund requests after malicious use
• ❌ Changed your mind after purchase (because you already have free version experience)

6. How to Request Special Consideration

If you believe your situation meets the exception criteria, please follow these steps:

1. Send an email to support@seocrafttools.com
2. Provide the following information:
   • Order number
   • Detailed problem description
   • Technical support records (if applicable)
   • System information (if applicable)
   • Relevant screenshots or evidence
3. Wait for review: We will review and respond within 3-5 business days
4. Processing result: If approved, refund will be returned to the original payment method (PayPal/Alipay)

Note: The approval rate for special consideration is low, as most issues can be resolved through technical support.

7. Frequently Asked Questions

Q1: Why can't I get a refund?

A: This is a digital software product that provides a 1-year free version for you to fully evaluate. Since you have had ample opportunity to experience the product before purchase, and digital products are easily abused (requesting refunds after use), we adopt a strict no-refund policy. This is in line with industry standards for software products.

Q2: What if I'm not satisfied after purchase?

A: We recommend using the free version extensively before purchase to confirm the product meets your needs. If you encounter issues after purchase, please contact our technical support team, and we'll be happy to help resolve them.

Q3: Can I get a refund for technical failures?

A: If technical failures completely prevent you from using paid features, and the issue is not resolved within 72 hours, you can request special consideration. However, you need to provide technical support records, and it's subject to our review and decision.

Q4: What's the difference between free and paid versions?

A: The free version includes basic SEO analysis features, while the paid version unlocks AI features, plugin system, marketing management, and other advanced features. For detailed comparison, please visit our Pricing page.

8. Contact Us

If you have any questions about this refund policy, please contact us through:

• Email: support@seocrafttools.com
• Online form: Contact page

Recommendation: Please contact us before purchasing. We're happy to answer any questions.